At Rang Naturals, we are committed to ensuring the satisfaction of our customers with every purchase. We understand that sometimes a product may not meet your expectations, and we want to ensure a seamless process for returning or replacing products.

Return Policy

Eligibility for Returns

• Products must be returned within 7 days of receipt.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase is required for all returns.

Non-returnable Items

• Opened or used products.
• Sale items (if applicable).
• Gift cards.
• Custom-made or personalized items.

Process for Returns

1. Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return.
2. Approval: Once your return is reviewed and approved, we will send you an email with return instructions.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Refund: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
   
   

Replacement Policy

Eligibility for Replacement

• Products received with manufacturing defects.
• Items damaged during shipping.
• Products that have been received in error.

Process for Replacement

1. Report Issue: Contact us within 7 days of receipt to report any issues with your product.
2. Provide Proof: Send us an email with photographic evidence of the defect or damage.
3. Replacement Approval: Once your claim is verified, we will send you a confirmation email and initiate the replacement process.
4. Shipping: Rang Naturals will cover the shipping costs for the replacement item.
   
   

Shipping Policy

Delivery Times

• We strive to process and ship your order within 5-7 business days of receiving it.
• Delivery times may vary based on your location and the shipping method chosen at checkout.

Shipping Costs

• Shipping costs are calculated based on the weight of your order and the shipping destination.
• For orders over ₹599, Rang Naturals offers free standard shipping.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number. 
• You can use this tracking number to monitor the delivery status of your order.

Exceptions / Notes

• Please note that due to the nature of our products, variations in color, texture, or scent are natural and do not constitute defects.
• In cases where a replacement product is not available, we will offer a refund or store credit.

Contact Us

If you have any questions about our Return & Replacement Policy, please contact us at [email protected]